Sam Professionalism
Professionalism
is required of every Sam employee. Team Sam members are
required to maintain customers interests above our company's
self-interest when offering advice. We should give them
objective advice even if it means that they end up doing
business with someone else. We are asked to be frank about areas
of our potential weaknesses and when we would not be able to
provide particular brand of vehicle in the required
timeframe. Our professionalism extends not just to customers but
also to our suppliers, manufacturers, fellow retailers and
exporters. Professionalism should pervade all of our activities.
Team Sam members are committed to developing higher
standards of personal performance to strengthen team spirit,
pride of workmanship, and better productivity. We practice New
Professionalism that puts ethics over profit and our profit over
customers long term profitability. It is no surprise that most
of our customers dominate their markets and have continued to
grow with us and succeed
Professionalism in our view is comprised of the following:
- Honesty/ integrity is the consistent regard for the
highest standards of behavior and the refusal to violate
one's personal and professional codes. Honesty and integrity
imply being fair, being truthful, keeping one's word,
meeting commitments, and being forthright in interactions
with cu, peers, and in all professional work, whether
through documentation, personal communication,
presentations, or other aspects of interaction. They require
awareness of situations that may result in conflict of
interest or that result in personal or company gain at the
expense of the best interest of the customer
- Reliability/responsibility means being responsible for
and accountable to others, and this must occur at a number
of levels. First there must be accountability to one's
customers. There must also be accountability to community we
work in to ensure that our actions improve community's lot.
Inherent in responsibility is reliability in completing
assigned duties or fulfilling commitments. There must also
be a willingness to accept responsibility for errors and
then rectifying them
- Respect for others is the essence of humanism, and
humanism is central to professionalism. This respect extends
to all spheres of contact, including but not limited to
customers, our customers' customers, our suppliers, and
professional colleagues. One must treat all persons with
respect and regard for their individual worth and dignity.
One must be fair and nondiscriminatory. It is also a
professional obligation to respect appropriate customer
confidentiality
- Self-improvement is the pursuit of and commitment to
providing the highest quality of service through lifelong
learning and education. One must seek to learn from errors
and aspire to excellence through self-evaluation and
acceptance of the critiques of others
- Self-awareness/ knowledge of limits includes recognition
of the need for guidance and supervision when faced with new
or complex responsibilities. One must also be insightful
regarding the impact of one's behavior on others and
cognizant of appropriate professional boundaries
- Communication/ collaboration is critical to providing
the best service to our customers. One must work
cooperatively and communicate effectively with customers and
with all parties involved in getting the products safely to
their door
- 8. Altruism/ advocacy refers to unselfish regard for and
devotion to the welfare of others and is a key element of
professionalism. Self-interest or the interests of other
parties should not interfere with the care of our customers
and our customers' customers.
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